Privacy Policy
Last updated: April 2026
At Ace Solar Energy (“we”, “us”, “our”), we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website.
1. Who We Are
Ace Solar Energy
Unit 6 Parkside Industrial Estate
Hickman Avenue
Wolverhampton
WV1 2EN
Telephone: 01902 425120
Email: info@acesolarenergy.co.uk
2. What Information We Collect
We may collect and process:
- Your name
- Email address
- Telephone number
- Property address (where relevant to quotations)
- Information submitted through enquiry or quote forms
- Technical data such as IP address, browser type and device information
- Website usage data through cookies and analytics
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations and requested information
- Deliver our services
- Improve our website and customer experience
- Meet legal or regulatory obligations
- Prevent fraud and maintain website security
We do not sell or rent your personal data.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent
- Performance of a contract
- Legitimate interests
- Legal obligation
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies.
We use CookieYes to manage cookie consent preferences in accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Through CookieYes, users can:
- Accept or reject non-essential cookies
- Customise cookie preferences
- Withdraw or amend consent at any time
Where consent is required, we will not place non-essential cookies unless you opt in.
For full details, please see our Cookie Policy.
6. Analytics
With your consent, we may use Google Analytics provided by Google to help us understand how visitors use our website.
This may include anonymous information such as:
- Pages visited
- Time spent on site
- Traffic sources
- Device and browser information
This data helps us improve website performance and user experience.
7. Sharing Your Information
We may share information with trusted third-party providers who help us operate our business, such as:
- Website hosting providers
- Analytics providers
- Form and email providers
- IT support providers
- Regulatory or certification bodies where necessary
All third parties are expected to process data securely and lawfully.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes collected, or as required by law.
9. Data Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse or unauthorised access.
10. Your Rights
Under UK GDPR, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request erasure
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact:
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
11. Third Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.
12. Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.